Privacy Policy

At Galaxstars, we attach great importance to the privacy and personal information security of our customers. Any information you provide during your visit to our website, browsing products, placing orders and interacting with us will be strictly protected. This Privacy Policy aims to transparently inform you of the information we collect, how we use it, under what circumstances it may be shared, and the measures we take to protect your information. Please read carefully before using our service.

I. Information Collection

When you shop on Galaxstars or use our services, we may collect the following information:

Basic information: including your name, email, contact phone number, delivery address, payment method, etc. This information is mainly used for order processing and logistics delivery.

Account Information: If you register an account on our website, we will collect your username and password to provide you with personalized services.

Payment information: When you make a payment, we may collect payment-related data (such as credit card or PayPal information) through third-party payment platforms, but Galaxy Stars will not directly store your complete payment information.

Usage data: including your browsing history, dwell time, click behavior and preference Settings when visiting the website, to improve the user experience.

Communication records: When you contact us via email, phone or social media, we will save the relevant communication content to better provide support services.

Ii. Use of Information

The information we collect is only used for the following purposes:

Order processing and delivery: Used for confirming orders, arranging shipments, and tracking logistics status.

Customer service: Used to reply to your inquiries, handle return and exchange requests, and provide after-sales support.

Optimize experience: Analyze users' browsing and shopping behaviors to help us improve our products and services.

Personalized recommendations: After obtaining your consent, we will send you product recommendations and promotional information that may interest you.

Security assurance: Used to prevent fraud, unauthorized access and other potential risks.

Iii. Information Sharing

We respect and protect your privacy. Your personal information will not be sold or shared at will. However, in the following circumstances, we may share some of your information:

Logistics company: To complete the delivery, we will provide the necessary receiving information to the express delivery and transportation service providers.

Payment platform: To process payments, we will share relevant payment data with third-party payment platforms such as PayPal, Stripe or credit card companies.

Legal requirements: In the event of a legitimate request from government agencies or law enforcement departments, we may provide your information within the scope permitted by law.

Business cooperation: We may share limited data with partners who help us operate the website and provide technical support when necessary, provided that these partners also abide by strict confidentiality obligations.

Iv. Protection of Information

Galaxy Stars takes multiple measures to protect your information:

Use SSL encryption technology to ensure the security of your data during transmission.

Strict internal permission management ensures that only employees are authorized to access your necessary information.

Regularly conduct security checks and updates on the website and database to prevent data leakage.

Sign confidentiality agreements with third-party partners to ensure that information is not illegally used.

V. Cookies and Tracking Technology

We may use Cookies and similar technologies to optimize the user experience

Cookies help us identify returning users, save the contents of your shopping cart and your preference Settings.

You can reject Cookies in your browser Settings, but this may affect the normal use of some functions.

The tracking technology we use is only for improving services and not for collecting unnecessary personal information.

Vi. Privacy of Minors

The website and services of Galaxstars are mainly targeted at adults. If you are under 18 years old, please use our services under the accompaniment of your parents or guardians. We do not intentionally collect personal information of minors. If discovered, it will be deleted immediately.

Vii. Data Retention

We will retain your information only for the period necessary to achieve the purposes described in the policy:

The information related to the order will be retained for a reasonable period of time after the transaction is completed to handle after-sales service or returns and exchanges.

Under legal requirements or accounting and auditing obligations, some information may need to be retained for a longer period of time.

Viii. Your Rights

As a user, you have the following rights over your information:

Access right: You have the right to request to view the information about you that we have stored at any time.

Right to correction: You may request us to correct incorrect or incomplete information.

Right to deletion: When conditions are met, you may request us to delete your information.

Right to reject: You have the option not to receive our marketing emails or push notifications.

Right to data portability: Within a reasonable range, you have the right to obtain a copy of your information.

Ix. Update of the Privacy Policy

We may update our privacy policy from time to time in accordance with the needs of laws and regulations or business development. The updated content will be published on the website along with the "Last Update Date". In case of any major changes, we will notify users via email or announcement.