Delivery and transportation policy

At Galaxstars, we are well aware that each handcrafted ceramic cup carries a unique warmth and sentiment. It is not merely an object in daily life, but also a gift from the stars and the earth. To ensure that each piece of work can be safely, intact and delivered to you on time, we have formulated detailed delivery and transportation policies to provide you with a transparent and reassuring shopping experience.

I. Delivery Time

Each Galaxy Stars ceramic cup is meticulously crafted by artisans and undergoes strict quality inspections.

In-stock items: Dispatched within 2-4 working days after order confirmation.

Customized products: Due to the involvement of personalized design and additional craftsmanship, it usually takes 7 to 14 working days to produce them. The exact duration may vary depending on the order quantity and complexity. We will inform you of the estimated shipping time as soon as your order is confirmed.

In case of holidays or force majeure factors (such as natural disasters, logistics disruptions), there may be some delays. We will contact you promptly by email or phone.

Ii. Mode of Transportation

To ensure the safe transportation of ceramic products, Galaxstars collaborates with several reliable international and local logistics service providers.

For domestic orders in the United States: Services such as USPS, UPS or FedEx are used, and they are usually delivered within 3 to 7 working days.

International orders: Depending on the destination, the estimated transportation time is 7 to 21 working days. In some areas, it may take longer. The specific situation will be subject to the logistics tracking information.

All packages are provided with traceable logistics numbers. You can check the transportation status at any time on the official website of the logistics company or the links we provide.

Iii. Freight Description

For domestic orders in the United States: Free shipping is available for orders reaching a certain amount (such as $80). Orders below this amount will be charged for shipping based on weight and region.

International orders: Shipping fees are calculated based on the destination country and the weight of the package, and are clearly displayed at checkout. Customs duties and import taxes may be borne by the recipient. Please understand the local relevant regulations before placing an order.

Galaxy Stars does not charge any hidden fees. All charges will be clearly listed on the checkout page.

Iv. Packaging Assurance

We are well aware that ceramic products are prone to damage during transportation, so we pay special attention to the safety of packaging

Each cup will be wrapped separately with shockproof materials and then placed in a reinforced outer box.

For multi-item orders, we will add protective layers between the items to prevent collisions.

The packaging materials are mainly environmentally friendly and recyclable, ensuring both transportation safety and environmental responsibility.

V. Signature and Inspection

After you receive the package, please check the goods as soon as possible

If there is obvious transportation damage to the product, please take photos immediately and keep all packaging materials. At the same time, contact us within 48 hours.

If the product does not match the order, please inform us within 7 days. We will arrange for a replacement or reissue for you as soon as possible.

We will be responsible for any damage caused during transportation and offer you a free replacement or refund service.

Vi. Delay and Force Majeure

Although we will make every effort to ensure that your order is delivered on time, the following situations may cause delays:

Force majeure factors such as natural disasters, bad weather and epidemics.

Uncontrollable delays during customs inspection or international transportation.

Incorrect or incomplete delivery address.
Galaxy Stars will not be held responsible for any delay or failure to deliver the package due to inaccurate information provided by the recipient. Please make sure to confirm the accuracy of the delivery information when placing your order.

Vii. Our Commitment

At Galaxstars, we firmly believe that a ceramic cup is not merely a container; it is a medium that carries emotions and life. Therefore, we will treat every step of transportation and delivery with the most rigorous attitude. We hope that the moment you open the package and hold the cup, you can feel its sincerity and warmth that transcend time and space.