100% satisfaction guarantee

At Galaxstars, we are well aware that each handcrafted ceramic cup is not merely an object; it embodies our sentiments, craftsmanship, and pursuit of life aesthetics. As a brand that adheres to pure handcrafting, we hope that every customer can feel the romance and warmth like stars when they receive our works. Therefore, we solemnly promise to offer a 100% satisfaction guarantee, ensuring that your shopping experience, from placing an order to using it, is reassuring, worry-free and enjoyable.

I. Our Commitment
Each Galaxstars ceramic cup is handcrafted by experienced artisans. From shaping, trimming, glazing to high-temperature firing, every step is strictly controlled and inspected. We promise:

All products comply with food safety standards and are safe, environmentally friendly and healthy.

Each piece is a unique handcrafted item, ensuring both quality and aesthetic appeal.

Each ceramic cup is carefully inspected by hand before leaving the factory to ensure there are no obvious flaws or damages.
Our goal is to ensure that every product you get in your hands is worth looking forward to and treasuring.

Ii. Scope of Satisfaction Guarantee
To ensure your peace of mind when shopping, we offer the following guarantees

Product quality guarantee: If the ceramic cup you receive has quality issues such as cracks, glaze peeling, or damage, please contact us within 7 days of receiving the package. We will replace it for you free of charge or offer a full refund.

Transportation safety guarantee: We use shockproof and reinforced packaging to ensure the safety of ceramic cups during transportation to the greatest extent. If the damage is caused by transportation, please provide photos of the damage within 48 hours after signing for it. We will unconditionally arrange for a replacement or refund for you.

Customer satisfaction guarantee: If you are not completely satisfied with the appearance or user experience of the purchased product, you can also apply for a return within 7 days. As long as the product remains unused and retains its original packaging, we will assist you in completing the return and refund process.

Iii. How to Apply for a 100% Satisfaction Guarantee
If you need to use this guarantee, simply contact us through the following methods

📩 email: support@galaxstars.com

Please provide your order number, purchase date and a specific description of the problem when contacting. If there are any quality or transportation issues, please attach clear photos so that we can handle them for you more quickly. Our customer service team will reply to you within 1-2 working days and provide a solution.

Iv. Refund and Replacement Process

After you submit your application, we will confirm whether you need a refund or a replacement based on your situation.

If you need to return the goods, we will provide you with a return address and guide you on how to properly package the items.

After receiving and inspecting the goods, we will complete the refund or send out a replacement within 5 to 7 working days.

The refund will be returned according to the original payment method. The specific time for the funds to arrive depends on the processing speed of the payment platform or bank (usually 3-5 working days).

V. Special Notes

Personalized customized products (such as engraved or exclusive designs) are not subject to the 100% satisfaction return policy unless there are quality or transportation issues.

When a customer requests a return due to personal reasons (such as aesthetic differences or last-minute changes in ideas), the return shipping cost shall be borne by the customer. If the return is due to quality or transportation issues, the shipping cost will be borne by us.

We encourage customers to fully understand the product features before placing an order. If you have any questions, please feel free to contact our customer service team at any time. We will patiently answer them and help you make a satisfactory choice.

Vi. Our Philosophy
Galaxstars has always believed that a ceramic cup is not merely a container for beverages; it is also a companion in daily life. The reason why we promise a 100% satisfaction guarantee is not only to safeguard the rights and interests of our customers, but also to convey a belief: the combination of handicraft art and life should bring peace of mind and joy. We cherish every encounter with our customers and are more than willing to take responsibility to ensure that you have no worries when choosing Galaxy Stars.

Vii. Conclusion
Choosing Galaxstars means choosing a unique craftsmanship, an exclusive romance and a reliable guarantee. We firmly believe that when you hold up a Galaxstars handcrafted ceramic cup, what you feel is not only the combination of aesthetics and practicality, but also the commitment we have been carefully safeguarding. 100% satisfaction guarantee is not only a service term, but also the most sincere trust contract between us and you.

Galaxstars - Let every handcrafted ceramic cup become a 100% satisfying gift from the stars for you.