Return and refund policy

At Galaxstars, we are well aware that every handcrafted ceramic cup is not merely a daily necessity; it is a unique handcrafted art piece that embodies our dedication to the beauty of life. We hope that every customer can feel the surprise and warmth from the stars the moment they receive the work. However, considering the actual shopping experience and possible situations during transportation, we have formulated a clear and detailed return and refund policy for you to safeguard your rights and interests.

I. Contact Us
If you need to apply for a return or refund, please contact us through the following methods

📩 email: support@galaxstars.com

📞 service hotline: +1 (415) -653-4962

📍 address: 1032 Irving St Unit 615, San Francisco, CA 94122
USA

Our customer support team will reply to your email or phone call within 1-2 working days and guide you through the return and refund process. We encourage customers to provide their order number, purchase date and problem description when contacting us. If there are quality or damage issues, please attach clear photos so that we can handle your request more efficiently.

Ii. Return Conditions

Please submit a return or refund application within 7 days after receiving the goods. Requests beyond this period may not be processed.

The product must be kept unused and retain its original packaging and accessories. Due to the particularity of ceramic products, once there are obvious signs of use or human damage, they cannot be returned.

Customized goods (such as those with special engravings, exclusive designs or personalized patterns) are generally not eligible for return, unless they are damaged or have quality issues during transportation.

If the goods are damaged during transportation, please be sure to take photos and contact us within 48 hours of receiving the package.

Iii. Return Process

Contact customer service and submit a return application.

After the customer service reviews and confirms that the return conditions are met, they will provide the return address.

It is recommended to choose a logistics method with tracking function to safely package the goods and return them.

After receiving and inspecting the goods, we will complete the refund processing within 5 to 7 working days.

Iv. Refund Instructions

The refund will be returned to your payment account (credit card, PayPal or other payment method) along the original payment route.

Depending on the processing time of different banks or payment platforms, the refund may take an additional 3 to 5 working days to arrive.

If a return is requested due to the customer's reasons (such as incorrect size selection, personal preference, etc.), the shipping cost for the return shall be borne by the customer.

If there are any problems with the product itself (such as damage or defects), we will cover the return shipping cost and offer a full refund.

V. Special Notes

All returned goods must be properly protected during the return process. Any secondary damage caused by improper packaging may affect the refund result.

If the goods you receive do not match your order, please contact us immediately. We will replace them for you free of charge or offer a full refund.

For promotional, clearance or discounted items, we will clearly indicate on the product page whether returns are supported. Please read the relevant information carefully before purchasing.

Vi. Our Commitment
Galaxstars is committed to providing customers with a reassuring shopping experience. Every handcrafted ceramic cup undergoes strict production and inspection, but we also understand the needs and expectations of each customer. Your satisfaction is the driving force for our continuous progress. We promise to handle every return and refund request with sincerity and a sense of responsibility.

Vii. The Significance of Contacting Us
At Galaxstars, we do not want customers to merely view "returns and refunds" as a form of after-sales service. Instead, we hope that through this communication and connection, you can feel the sincerity of the brand. Whether it's solving problems or listening to feedback, every word you say is extremely important to us. It not only helps us improve our products and services, but also gives us the opportunity to keep growing and bring a better experience to more friends who love handmade ceramics.